Job Description & Skills/Qualifications Required
Are you organized, detail-oriented, and passionate about delivering exceptional customer service? We're looking for a motivated Service Advisor to join our Service Department! In this key role, you'll coordinate customer appointments, manage repair orders, and ensure a smooth and professional service experience from start to finish.
Key Responsibilities
- Ensure excellent customer experience, handle inquiries, and resolve complaints.
- Manage appointments, repair orders, and workshop communication.
- Support reporting and promote parts sales.
- Monitor job progress, follow up on no-shows, and maintain documentation.
- Promote safe practices and maintain 5S standards.
- Attend meetings, maintain certifications, and support service operations.
Position requirement
- Minimum of 2 years of experience in Automotive Industry.
- Certificate in Customer Engagement.
- Ability to work independently with minimal supervision.
- Excellent organizational, negotiation, and problem-solving skills.
- Proficiency in MS Word, Excel, and Outlook.
- Excellent English communication skills (both verbal and written).
- Strong time management.
- Demonstrated commitment to customer care and retention.
Apply Today
Applications close on 30th October 2026.
Interested persons meeting the above criteria can submit their written applications with CV via Email to: afauolo@asco.ws or syresh@asco.ws
Job Functions
Industry
Indoor/Outdoor
TOYOTA TSUSHO (SOUTH SEAS) LTD TRADING AS ASCO MOTORS
Toyota Tsusho (South Seas) is the trading arm of Toyota Motor Company and is represented in Samoa by Asco Motors.
Asco Motors fully supports the Toyota, Yamaha, Daihatsu and Avis brand names. Operating from the heart of the Samoan capital Apia, Asco provides motor vehicle and marine support to key industries such as tourism, fishing and forestry as well as the general Samoan motoring public. The Company is a fully integrated supplier of automotive products which markets new Toyota vehicles, Quality used vehicles, Toyota genuine parts and full service and panel facilities. In addition, Asco Motors stocks and sells a full range of Yamaha marine products, Hankook and Bridgestone tyres as well as Asco Power batteries.
Asco Motors has a long term commitment to the people of Samoa employing local people in a variety of occupations with a fully developed training program aimed at continuously improving the skills of it’s technicians.
Company Brands
The Company is a distributor of a range of a comprehensive range of Automotive and Marine products including:
- Toyota passenger vehicles and light commercials
- Hino trucks
- Yamaha Boats and outboard motors
- Yamaha motorbikes and ATV
- Yamaha generators
Quality Assured
The Company operates to the highest level of Quality Assurance and is regularly audited by Toyota Tsusho and Toyota Motor Company in order to assess compliance and ensure customer satisfaction is maintained.
To assist in this the Company operates the ERA Dealer and Customer Service Management System, a fully integrated computer program in all Branches, which includes vehicle sales, parts, service, accounts and administration. All Asco Motors departments have immediate access to the total stock holding whether it be parts, vehicles or service history.
Customer Satisfaction
Customer Satisfaction is a real focus for the Company and all aspects of the business are monitored and reported on a monthly basis to assess areas of strength and weakness from a customer’s perspective. Satisfaction measurement and reporting for New Vehicle Sales, Parts and Service are done to the exacting Toyota Motor Company criteria and are in line with other distributors of the brand worldwide.