Officer-Operations (Customer Services) – Samoa (Japanese National/Speaking)

VFS GLOBAL IS A COMMERCIAL COMPANY WORKING IN PARTNERSHIP WITH THE GOVERNMENT TO 
PROVIDE NEW ZEALAND & AUSTRALIAN VISA APPLICATION SERVICES ACROSS PACIFIC REGION. 

PURPOSE OF THE ROLE 

To help the organization achieve its financial goals by innovative initiatives towards cost saving and 
generating additional revenue for the business, overseeing the financial operations of the region and 
ensuring compliance to the legal requirements 

Areas of Responsibilities

• Manage all day-to-day activities (administrative and functional) conducted at the Visa Application Centre which involve:
• Document scrutiny & verification for visa processing.
• Handling cash & bank related transactions if assigned.
• Maintaining & recording all application data in a timely and accurate manner.
• Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.
• Conduct regular Audits for all processes & implement all new process rollouts or changes.
• Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
• Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.
• Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are 
  mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.  
• Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role Maintain high standards of ethics, integrity and compliance with corporate procedures.
• Ensure that the entire process is completed within the mandated Turn Around Time.
• Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker. 

Qualification & experience (Education, Experience, Specific knowledge, Skills, Understanding & Attitude)

• Minimum JLPT N2 Certification or equivalent Japanese language proficiency.
• Minimum 2 years of experience, preferably in the Travel & Tourism or Service Industry 

REMUNERATION: 

Salary and other terms and conditions will be discussed the prospective candidate at a later stage. Application for the above position with detailed CV should be sent to Manager – Human Resource via 
email: ShabanaS@vfsglobal.com  

Application close on: 15th November 2026