ACEO Computer Emergency Response, Telecommunication, DTI

A. HOW TO APPLY: 
 
1. MAKING AN APPLICATION 

a. For your application to be considered you must complete ALL requirements of the Application Package  
➢ Complete and signed Application Form (Form 2) 
➢ Certified Copies of all academic achievements/qualifications/training etc. 
➢ Recently updated Curriculum Vitae (12 months) 
➢ 3 Referees and their details i.e (email addresses & phone numbers) 
 
2. SUBMISSION OF APPLICATION  

a. All applications should be addressed to: 
The Chairman 
Public Service Commission  
Level 2, FMFM II Government Building  
Apia, Samoa  
 
b. All Applications can be submitted using the following options; 

• PSC Level 2 – FMFM II Government Building; OR 
• Email:  recruitment@psc.gov.ws 
 
c. All Applications for the position will be closed on 2nd March 2026 at 5:00pm  
 
d. For more information, please do not hesitate to contact the Senior Executive Services on email ses@psc.gov.ws or telephone 22123. 
 
B. Samoa Public Service  

The Samoa Public Service is comprised of government entities which fall under the following categories; Constitutional Bodies, Statutory Bodies, Ministries and State-Owned Enterprises (Public Bodies).  
 
C. About the Ministry of Communications & Information Technology.  

The Ministry of Communications and Information Technology facilitates, leads and implements the Government of Samoa’s vision for Communications and Information Technology with the mission to achieve Affordable, Reliable and Secure Communication Services for all.  

D. ABOUT THE POSITION: 

JOB DESCRIPTION 

Responsible to the: Chief Executive Officer for the Ministry of Communication and Information 
Technology  

PRIMARY OBJECTIVE: 

To provide strategic oversight and leadership for the CERT & DTI Division, ensuring effective 
coordination of all Government digital initiatives, innovations, and reforms. This includes 
establishing the Division, serving as Secretariat to the Digital Transformation Council (DTC) and 
integrating the previous SamCERT operation to ensure continuity and sustain progress made over 
the past two years. 

DUTIES: 

Strategic Policy and Technical  

1. Provide strategic and technical policy advice to the DTC on all ICT related matters; 
2. Regularly consult stakeholders and analyse available reports to keep the DTC informed of the 
   status of ICT development in Samoa;
3. Develop and implement a consolidated work plan for all secretariat activities;
4. Establish good rapport and effective working relationship with all key sector wide stakeholders 
   in government, the business community and the NGOs;
5. Lead and coordinate IT and security audits across Government systems, including conducting 
   gap analyses and presenting remediation recommendation to the DTC;
6. Work closely with collaboration with the Private Sector, NGO’s and the like to compile a 
   report on all ICT developments in the Private Sector to promote innovations and sustainable 
   solutions;
7. Manage programs to promote social inclusion and community benefits through Government 
   digital initiatives including the 1 Million Projects;
8. Develop and proposed plans to intergrate government services and improve public service 
   workforce capacity building.
9. Intergrate, supervise and support the entire operations of the SamCERT;
10. Ensure all CERT and DTI operations align with national laws, directives and security policies;
11. Liaises with national and international authorities/organizations, represents team within CERT 
    community;
12. Review and develop a new cybersecurity strategy (governance, services / processes 
    establishment, human resources, and technologies; develops, implements and maintains 
    processes, procedures and guidelines to improve and increase the effectiveness of the 
    operations of the CERT);
13. Manage CERT human resources and advice on relevant technical training for CERT staff;
14. Assist with yearly acquisition plan, purchasing and tendering processes;
15. Implement the Information Security Policy 2023
16. Prepare and deliver annual, quarterly and ad-hoc reports;
17. Ensure full compliance with CERT policies, procedures and operational standards; 

Planning & Mapping

1. In collaboration with the Policy and Sector Division, conduct and carry out the following: 
   • Conduct a whole of Government ICT related surveys to inform policy 
   changes/direction; 
   • Conduct research on emerging and disruptive technologies (eg. AR, VR, Cloud Computing, Blockchain, Cybersecurity etc) to assess their potential benefits across 
   national sectors  
   • Conduct a research on how to formulate and establish an ICT Incubator for Young Entrepreneurs
2. Conduct a nationwide survey on the Cybersecurity awareness/readiness of the population with 
   regards to using technology securely and safe when browsing internet sites and online portals;
3. Conduct Cross Government surveys and research to determine what security 
   processes/measures have been developed, implemented with different digital platforms and 
   applications used;
4. Survey the current preparedness level of Government and all Sector to determine readiness 
   level of Samoa to respond to a National Cyber-attack/incident; 
   • In collaboration with the Policy Division to conduct a review the implementation of the following policies and thereafter advice on amendments required for the policies itself but also ensure reflectiveness in relevant legislation. National 
   Cybersecurity Strategy; 
   • Cybersecurity Social Development Policy; 
   • Cybersecurity Incident Response Plan/Policy; 
   • Cybersecurity Business Continuity/Restoration Plan. 

Monitoring and Reporting

1. Provide technical advice on any ICT related policy/legislation present to DTC for their 
   deliberations, prior to Cabinet endorsement;
2. Monitor and evaluate the performance, security and deliverables of SNBH networks and other 
   ICT projects under the Ministry;
3. Monitor, evaluate and inform the DTC of the whole of Government ICT related project 
   progress and other Community activities under the CSP;
4. Monitor capacity building and capability development programmes offered inhouse and 
   overseas attended by Govt ICT personnel, as well as proposals for funding/assistance.
5. Monitor and report on the trend of digital skills at international market verses what is currently 
   available in Samoa and the gap to bridge the digital divide to ensure that Samoa caters for new 
   future employment opportunities in the ICT space. 

Leadership and Management  

1. Actively participate as part of the Leadership and Management Team in the decision-making 
   and governance processes of the organization;
2. Assist in the development and implementation of the following Ministry Reports/Plans: 
   a. Workforce Plan,  
   b. Corporate Plan 
   c. Management plan 
   d. Annual Reports 
   e. Performance Management Plans/Appraisals 
   f. And any other relevant Plan/ Reports  
3. Lead and role-model the Public Service Values for Divisional team members, organization and 
   wider Public Service;
4. Provide on the job support and coaching as well as training for team members to ensure their 
   continuous development;
5. Ensure that effective performance management and evaluation processes are undertaken for 
   staff at the Division;
6. Lead and manage the core functions of the Division in order to foster quality assurance and 
   ethical standards of all services and be accountable for the effective and efficient usage of 
   resources;
7. And any other relevant Plan/ReportsAct as the Administration Head of the Ministry, from time 
   to time and as may be directed by the CEO in his absence;  
8. Represent the Ministry in any local and/or international forums when required.  
9. Provide technical advice on any cybersecurity related policy/legislation present to DTC or the 
   National Policy Coordination Committee (NPCC) for their deliberations, prior to Cabinet 
   endorsement;
10. Monitor and Evaluate the Security Fabric of the Country in terms of Cyberspace Activity that 
    can be results of Cyber-breaches;
11. Monitor opportunities to provide support for Cybersecurity Training for supporting staff in 
    government and the nation.  
12. Seek opportunities that could assist companies/businesses in Samoa to be more cyber-secure, 
    cyber-hygiene and be cyber-safe and resilient;
13. Provide technical advice to Government in terms of ICT Systems/Technology procured or 
    brought into the country for security matters;
14. Monitor and Report of Cybersecurity Incidents and Trends that could warrant a Cyber Threat 
    to the Country’s National Security;
15. Build strong partnership/collaboration with the private and public sector, to strengthen 
    security habits and processes around the Country.
16. Act as the Administration Head of the Ministry in the absence of the CEO when required
17. Assist with the implementation of the Talofa with a Smile Campaign initiatives  to promote 
    and enhance good customer service as directed by the Office of the Public Service Commission  

Training and Development

1. Conduct a stock-take of ICT personnel and develop training needs analysis (TNA) for whole 
   of Government ICT staff and ensure that approved trainings (for Ministry and Sector) are 
   implemented within the agreed timelines;
2. Collaborate with other Divisions to develop training resources and materials on relevant ICT 
   technical trainings;
3. Assist PSC, MCIT Corporate Services and other technical divisions in trainings pertaining to 
   ICT;
4. Collaborate with TWG and SITA in Conducting Security Training for all of Government, 
   Private Sector and Communities;
5. Coordinate the development of Cybersecurity awareness materials, campaigns/roadshows, 
   digital platforms for applications for public access;  
6. Conduct Safety Drills across Government in terms of internet safety practices and habits. 
   Example, Strong Authentication Keys and Passwords, Secure Certificate Signing, and 
   recommendable security practices in administrating infrastructure changes and needs.  

Key Deliverables

1. Develop and consult all stakeholders for a Digital Transformation Strategy on innovations 
   and transformation across all Government agencies;
2. In collaboration with the Policy and the CSD Division, conduct a Whole of Government 
   stock take of ICT personnel and skills available in Samoa;
3. In collaboration with the Policy Division, conduct a National Survey/Research of the status 
   of ICT developments in Samoa;
4. Reactivate, Develop a TOR/Workplan for the Government Technical Working Group 
   (TWG).
5. Explore strategies to strengthen collaboration with stakeholders to push for ICT initiatives 
   (logic & coding, IT development, national ICT capacity etc);
6. Produce quarterly report on progress of all DTC Activities for Cabinet and relevant 
   stakeholders;
7. Annual review and audit report of ICT infrastructure and Systems of the Government;
8. Successful implementation of the Division’s Annual Key Performance Indicators as per 
   FY Budget measures;
9. Collaborate with the Policy Division in the development and drafting of Cybersecurity 
   Policies for Samoa CERT (Government Agencies, Private Sector, Business, Academic & 
   Communities);
10. Develop a Cybersecurity Framework for Samoa;
11. Develop MOUs between CERT and any Organization,  
12. Develop set standards for procurement of any ICT Systems/Technology in Samoa;
13. Explore strategies for building a cyber-conscious community, in accessing online systems, 
    conducting online business, online payments and related matters;
14. Review and conduct All Government Networks for security status (Security Audit/Pen 
    Test) in terms of profiling security areas, to for improvement and to strengthen network 
    protection and digital asset integrities;
15. Provide biannual cybersecurity status report on cybersecurity status of the Government;
16. Develop and forge strong partnerships both locally, regionally and International CERT’s, 
    as well as Cybersecurity experts afforded to Samoa; 

Selection Criteria: 

MERITS

SKILLS AND ABILITIES 

COMPETENCY

1. Strategic Thinking (Essential) 

DESCRIPTOR

• Recognizes impact of organization’s direction and role within the government and community.
• Understands organizational direction and aligns/translates strategic objectives into operational 
  activities.  
• Provides advice to CEO based on analysis of a broad range of issues.    
• Considers multiple perspectives when assessing impact of key issues and identifies viable solutions.
• Applies intellect and knowledge to weigh up information and identify critical factors and issues.
• Demonstrates determination in meeting organizational goals and is ambitious to continue in the face of changes and challenges. 

2. Building and Sustaining Relationships (Essential)

• Is committed to client service, builds and sustains relationships within the organization, across the public service, with the public and other stakeholders.
• Consults broadly to obtain buy-in, draws on knowledge of work partners and fosters teamwork and cooperation through sharing information.
• Capitalises on diversity and harnesses different viewpoints to enhance the operations of the Division.
• Encourages and motivates people to engage in continuous learning and empowers them through delegation of responsibilities for work.
• Mentor, provides constructive feedback and recognizes success and engages in activities to sustain morale.
• Communicates with precision and confidence, clearly and in an articulate manner, adapts methods of communication.
• Adapts communication style and message to meet needs, has a strong grasp of key issues and presents a convincing and balanced rationale.

3. Delivers/achieves results (Essential)

• Focuses on activities that support organizational sustainability and streamlines processes to seek operational efficiency.  
• Monitors and manages resourcing pressures for optimum outcomes.
• Oversees the implementation of multiple change initiatives with a focus on the desired outcomes. Defines high-level objectives and ensures translation into practical implementation strategies.
• Fosters a culture of achievement and ensure planned targets / projects are realistic.
• Ensure planned targets are monitored and measured and achieves expected outputs / outcomes.
• Achieve Ministry’s outputs as set out in Corporate and 
  Management Plans. 

PERSONAL ATTRIBUTES 
4. Integrity (Essential)

• Exhibits and applies high integrity and ethical principles.
• Is indisputably trusted and operates professionally.  
• Act professionally in carrying out duties and responsibilities despite personal preferences.
• Adheres to and promotes the Samoan Public Service Values of honesty, impartiality, service, respect, transparency, accountability, efficiency and effectiveness.  

5. Commitment/Personal Drive (Essential)

• Defines work in terms of results and pursues success with energy and drive.
• Anticipates obstacles and is prepared with contingency plans to sustain goals / objectives and keeps everyone on track.  
• Helps others to define goals and plan a route for achievement.  
• A high achiever with a reputation for success and quality performance.
• Sets high standards of performance for self and others.

6. Intellect and Judgment (Essential)

• Understands the environment affecting work of the organization and impacts on divisional level.
• Exhibits sound conceptual and analytical skills and apply intellect and knowledge in identifying critical factors and issues.  
• Handles concepts and complexity proficiently, provides insight and understanding for others and 
  appropriately integrates them into the workplace.  
• Has good judgment as to what information is significant and useable in each situation.
• Demonstrates effective judgment to weigh up options and develop realistic solutions.

7. Creative and Innovation (Essential)

• Develops innovative ideas and methods of doing things.  
• Searches for new and more effective methods, making connections between previously unrelated ideas.  
• Is seen as a motivator and guide for others to generate new ideas in brainstorming sessions. 

EXPERIENCE & PAST WORK PERFORMANCE 

8. Experience (Essential) • Relevant years of experience.

• Experience in Operations and Management of Cybersecurity & ICT issues and Project Coordination. 

9. Past Work Performance (Essential)

• Proven track record of excellent performance from previous work.
• Able to define goals and plans a route for achievement.
• A high achiever with a reputation for success and quality performance.
• Sets high standards of performance for self and others  

QUALIFICATIONS 

10. Educational Qualifications (Essential)

• Minimum qualification of a Bachelor’s Degree in Communications/Information Technology, 
  Cybersecurity or relevant discipline.  

E. BENEFITS  

Duty Station: Apia, Samoa  

Duration: 3 years  

Salary: $106,452.00 per annum  

Hours of Attendance: The standard hours of attendance are Monday to Friday from 9:00am to 
5:00pm excluding Public Commission holidays that are generally observed in the public service 
and declared by the Commission. 

Performance Reviews: The Appointee’s performance shall be reviewed in accordance with the 
Performance Management Guideline. 

Annual Payout: Appointee is entitled to a payout of five (5) days untaken annual leave per 
contract year which is equivalent to a total of fifteen (15) days to be paid at the cessation of the 
Contract Term 

Annual Leave: 20 days’ annual leave per annum on pro rata basis  

Sick Leave: 20 days’ sick leave per annum on pro rata basis.  

Other Leave: All other leaves are subject to the rules set out in the Public Service Working 
Conditions and Entitlements Manual and Commission Endorsement. 

End of Contract Benefits: The Appointee is entitled at the expiry of the Contract Term, to a 
payment equivalent to 8 working days for every contract year served at the salary rate paid to the 
Appointee on cessation of employment.  

National Provident Fund: Government shall pay a percentage of the Appointee’s contribution or 
another rate prescribed by the National Provident Fund from time to time.  

Accident Compensation Corporation: Government shall pay a percentage of the Appointee’s 
contribution or another rate prescribed by the Accident Compensation Act 1989. 

Duty Travel: The government, development partner or relevant body meets all travelling expenses 
at prescribed rates necessarily incurred by staff required to travel away from Apia on official duty 
travel.  

Regional/ International Recruited Staff: A successful candidate recruited from overseas is to 
bear all costs associated of relocation and will not be the responsibility of the Ministry.