VFS Global
Phase 2, Unit 12, Le Sanalele Complex, Taufusi, Apia, Samoa
PURPOSE OF THE ROLE: To facilitate the VISA application process & handle front & back-office operations conducted at the respective Visa Application centres (VACs) Areas of Responsibilities 1. Document scrutiny and collection of applications for visa processing. 2.Handle customer/applicant queries personally or via email, Telephone. 3.Handle cash and bank related transactions if assigned and ensure 100% accuracy 4.Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors 5.Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company 6.Maintain compliance to the standard operating procedures, manuals etc. without deviation in process 7.Inform the applicants about the available Value Added Services and ensure delivery of Value added services options to applicants/customers 8.Encourage applicants to provide feedback on services provided and their overall experience at the...