System Administrator

About the Role
We’re seeking a Systems Administrator to support enterprise IT operations across a geographically distributed environment in the Pacific region. This role is based in American Samoa and includes remote support responsibilities for multiple locations.

You’ll play a key role in maintaining reliable, secure, and uninterrupted IT services, supporting users, and troubleshooting technical issues across a range of systems.

What You’ll Do

• Provide Tier I–III technical support across enterprise systems and networks
• Install, maintain, repair, and configure computers and mobile devices
• Support end users with day-to-day IT needs
• Troubleshoot and resolve service tickets via desk-side and remote support
• Document incidents and resolutions using tools such as Remedy and SharePoint
• Provide occasional weekend support as needed

What You Bring (Required)

• 5–7 years of experience in IT support or systems administration
• Strong experience with:
  • Active Directory
  • OS deployment tools (SCCM, Altiris, etc.)
  • Advanced troubleshooting in a service desk environment
• Working knowledge of:
  • Windows 10 and Microsoft Office
  • Networking fundamentals (TCP/IP, DHCP, VLAN, DNS)
• Strong communication skills and ability to work under pressure
• Active CompTIA Security+ (DoD 8570 IAT Level II compliant)
• Active Secret Clearance
• Willingness to travel and work weekends as needed

Nice to Have

• Experience supporting large-scale enterprise or government IT environments
• Familiarity with tiered IT support models

Why This Role Matters

This position plays a critical role in maintaining secure and reliable IT operations across a distributed environment. Your work helps ensure systems remain available, protected, and fully operational for users who rely on them every day.

If you enjoy solving technical challenges and supporting users in a fast-paced environment, we’d love to connect with you.