Administration & Customer Service Representative (Amrican Samoa)

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We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands. 

Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role:

Reporting to: Branch Manager American Samoa

Employment Type: Permanent, Full-Time

Work Location: Pago Pago, American Samoa

 As part of CMA CGM’s ongoing growth in the Pacific Islands, we are seeking a motivated and customer-focused Administration & Customer Service Representative to join our American Samoa team.

As an Administration & Customer Service Representative, you will be the first point of contact for our customers, ensuring high-quality service delivery, effective communication, and smooth coordination of customer orders and inquiries. You will play a key role in driving customer satisfaction and supporting internal teams to provide excellent service.

 The role and responsibilities will include:

•  Acting as the primary contact for all customer enquiries, ensuring timely and professional responses.
• Managing the entire order lifecycle for customers, including space availability, allocations, and shipment details.
• Coordinating office administration and supporting the Branch Manager.
• Maintaining strong relationships with both internal departments and external customers, including VIP and elite clients.
• Ensuring adherence to key performance indicators (KPIs) for responsiveness and customer service quality.
• Collaborating with stakeholders to resolve issues and support smooth service delivery.
• Promoting relevant CMA CGM products and services during customer interactions.

 To be successful in this role, you will need:

•  Strong organizational and administrative skills with attention to detail.
• Excellent communication skills, both written and oral, with a customer-oriented approach.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Previous experience in customer service or administration roles.
• Good computer literacy and familiarity with CRM or order management systems.
• Problem-solving abilities and the capability to work autonomously.
• Knowledge of the shipping, logistics, or transport industry is preferred but not essential.

 Eligibility to Apply: This is a local contract role based in American Samoa. Only candidates currently residing in American Samoa will be considered. Relocation or visa support is not available.

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Applications closing date is 3/08/2025, 23:59 AEST.