Inland Logistics Services & Customer Service Representative (Amrican Samoa)

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 We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale. 

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands.

 Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

 About the Role:

 Reporting to: General Manger American Samoa

Employment Type: Permanent, Full-Time

Work Location: Pago Pago, American Samoa

 As part of CMA CGM’s ongoing growth in the Pacific Islands, we are seeking a dedicated and customer-focused Inland Logistics Services & Customer Service Representative to join our American Samoa team.

 In this pivotal role, you will manage the end-to-end customer experience, acting as the primary liaison between clients, internal departments, and external partners to ensure seamless logistics coordination and exceptional service delivery.

The role and responsibilities will include

• Act as the first point of contact, handling all customer enquiries and communications.
• Oversee the full order lifecycle, ensuring SLA and KPI compliance
• Managing container fleet movements, empty evacuations, and damage reporting.
• Liaising with terminals, vessel planners, and overseas agents to resolve service issues.
• Ensuring timely and effective communication with customers on delays, disruptions, or exceptions.
• Supporting administrative functions and contributing to general office coordination.
• Promoting CMA CGM Group digital solutions, value-added services (VAS), and customer engagement initiatives.

To be successful in this role, you will need:

• Extensive administration and logistics experience with proven organizational abilities.
• Strong background in customer service, with a customer-oriented and satisfaction-focused approach.
• Excellent communication skills, both written and verbal, with professional telephone etiquette.
• Proven problem-solving abilities, including handling customer issues and building positive relationships.
• Good computer literacy, supporting efficient administrative and service tasks.
• Ability to multitask, prioritize, and meet deadlines in high-pressure environments.
• Capability of working independently, showing initiative and reliability without supervision.

  Eligibility to Apply: This is a local contract role based in American Samoa. Only candidates currently residing in American Samoa will be considered. Relocation or visa support is not available.

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Applications closing date is 3/08/2025, 23:59 AEST.