Deputy Manager

DEPUTY MANAGER – SAMOA

VFS GLOBAL IS A COMMERCIAL COMPANY WORKING IN PARTNERSHIP WITH THE AUSTRALIAN & NZ GOVERNMENT TO PROVIDE NEW ZEALAND & AUSTRALIAN VISA APPLICATION SERVICES ACROSS PACIFIC REGION.

PURPOSE OF THE ROLE:

To effectively manage general administration activities and proactively maintain records of day-to-day activities. To undertake the responsibility of sourcing, procuring, maintenance & invoice processing of office supplies & other facilities and amenities

Areas of Responsibilities

• Manage all day-to-day activities (administrative and functional) conducted at the Visa Application Centre which involve:
  • Document scrutiny & verification for visa processing.
  • Handling cash & bank related transactions if assigned.
  • Maintaining & recording all application data in a timely and accurate manner.
• Ensuring all administration & logistics of passport delivery to consulate / applicant/logistics company etc.
• Conduct regular Audits for all processes & implement all new process rollouts or changes.
• Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
• Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.
• Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
• Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role.
• Maintain high standards of ethics, integrity and compliance with corporate procedures.
• Ensure that the entire process is completed within the mandated Turn Around Time.
• Ensure that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker.
• Other duties assigned by the management.

Qualification & experience (Education, Experience, Specific knowledge, Skills, Understanding & Attitude).

Education: Minimum: Graduate or global equivalent degree

Additional: Post – Graduate or global equivalent

Experience: 2 – 5 years’ experience preferably in Travel and Tourism or Service industry

Knowledge & Key Skills: Proficiency in MS office & good typing speed, Adaptability and presence of
mind to handle customer queries and complaints, In-depth knowledge and understanding of systems
and processes, Ability to Innovate and enhance procedures and methods to increase productivity &
cost effectiveness, Team management skills.

REMUNERATION:

Salary and other terms and conditions will be discussed the prospective candidate at a later stage.

Application for the above position with detailed CV should be sent to: ShabanaS@vfsglobal.com