Field Engineer

JOB TITLE: Field Engineer
DEPARTMENT: Technical
REPORTS TO (TITLE): Head of Technical

PRIMARY OBJECTIVE OF THE JOB:
You will play a crucial role in securing sites for the installation of telecommunication towers, ensuring the expansion and enhancement of the company's network infrastructure. Your duties will involve assessing potential sites, conducting research, and collaborating with various stakeholders to complete the site acquisition process successfully.

Number of persons managed/supervised and their positions: None (0)

Main Duties and Responsibilities: (maximum of 8 duties)

Installation & Maintenance:

• Install, configure, and maintain technical equipment and systems at Digicel towers/sites.
• Perform routine maintenance and upgrades to ensure optimal system performance.
• Diagnose and repair technical issues to minimize downtime.

Technical Support:

• Provide on-site and remote technical support.
• Troubleshoot and resolve hardware, software and network-related issues.
• Document all service activities and resolutions in a detailed and timely manner.

Project Management:

• Assist in planning and executing technical projects, ensuring they are completed on time and within budget.
• Collaborate with project teams to integrate new technologies and systems.

Customer Relationship Management:

• Build and maintain strong relationships with clients to understand their technical needs and provide tailored solutions.
• Serve as a point of contact for client inquiries and technical assistance.

Academic qualifications and experience required for job:

• Tertiary qualification would be an advantage.
• At least 3 years’ experience in a similar role.
• Excellent customer communication and process management skills.
• Proven ability to follow process with strong attention to detail

Skills:

• Strong communication and interpersonal skills are key.
• Must be fluent in both English and Samoan – orally and written.
• Ability to multi-task with pressing deadlines.
• Must be able to work in a team environment and individually.
• Strong administrative and facilitator skills Ability to understand and activate motivation and performance in others.
• Dedication to service excellence and operational improvement.
• Undying team spirit – not just in everything they do, but how they do it.
• Passion for employee development.

Competencies

ALL STAFF

Competencies - below are the 5 competencies which we expect all staff in Digicel to display in their daily work.

Competency - What behavior should we see.

1. Customer focused Always put the customer first always whether this is an internal or external customer.
2. Problem Solving Always attempt to find solutions to problems and challenges which you face in your daily work.
3. Drive for results Always focus on achieving the result you and the business will benefit from, be motivated to do well always.
4. Follow through Do what you say you will do, take ownership of your situation.
5. Effective Relationships Build relationships with both your colleagues and your customers.

MANAGEMENT LEVEL - At management level there are 3 additional Competencies

Competencies - below are the 3 additional competencies which we expect Managers in Digicel to display in their daily work

Competency - What behavior should we see.

1. Performance Management Ability to manage both poor and high performers, full understanding of formal performance management procedures.
2. People Development Understand what is required to develop staff to enable them to grow their career within the business.
3. Leadership Provide a clear vision for your team, lead your team in a professional manner, always lead by example.

Authorizing Signature

Line Manager_________________________________ Date____________________