PURPOSE OF THE ROLE: To facilitate the VISA application process & handle front & back-office operations conducted at the respective Visa Application centres (VACs)
Areas of Responsibilities
1. Document scrutiny and collection of applications for visa processing.
2.Handle customer/applicant queries personally or via email, Telephone.
3.Handle cash and bank related transactions if assigned and ensure 100% accuracy
4.Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
5.Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company
6.Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
7.Inform the applicants about the available Value Added Services and ensure delivery of Value added services options to applicants/customers
8.Encourage applicants to provide feedback on services provided and their overall experience at the application centre
9.Ensure that the entire process is completed within the mandated turnaround time
10.Assist Deputy Manager/Operations Manager in execution of WB project
11.Ensure judicious use of natural resources.
12.Adhere to the environment health and safety
VFS Global is the world's largest visa outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport and consular services for its client governments. This enables them to focus entirely on the critical task of assessment.
With 3539 application centres and operations in 141 countries across 5 continents, VFS Global serves the interests of 63 client governments. The company has successfully processed over 240 million applications since its inception in 2001, and over 105.97 million biometric enrolments since 2007.